I've had to deal with a couple of irate costumers a couple of times - they were upset for one reason or another and start using foul language and yelling ON THE PHONE... All I do, is politely tell them that I do not have to put up with their language and to please call back when they have cooled down then I just *HANG UP*
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Not everything I post or say on foro are necesarily true facts. <- THAT is a fact! :blankstare:
I used to work in a hotel before but never got assaulted, some times the customers would scream and go crazy but thats when the indio came out of me and I screamed right back at them.
Most of you work in the service industry, but have you guys been assualted(insulted, sexually harrassed etc...) by a customer?
I haven't (Thank God) but I've witnessed an assault the other day at the second cup, this lunatic spat and threw a book at the poor barista because he didn't make her soy latte the way she wanted it! I just couldnt believe it! what the f*ck is going on with people nowadays?!
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"There is always some madness in love. But there is also always some reason in madness. "-Friedrich Nietzsche