Foro "customer service"

luna chiquitita · TOP Guru

RE: Foro "customer service"

Dogo · Comandante

Chale Tanga wrote:

Dogo wrote:

have you seen the "messages to the admin" section?

They have too much to worry about besides foro? if you run a website that's hardly an excuse, I think |
In it's prime, I'm sure foro had more to do with their amount of traffic than their "regular" traffic. So, you're saying that's something worth overlooking? (check their traffic since foro slowed down)
As far as them replying even faster via email.. no comment (and is it in fact the ADMIN who gets those emails? how do/would I (or people less familiar with this foro) know it's the actual foro admin the one reviewing those emails?)

And if one has to email them to get a response (urgent or not).. what's the point of having a "messages to the admin" section then?

Good point Dogman.

Maybe they take it for granted that foro has had a large part with the amount of traffic that it has generated. A lot of people have heard about/been introduced to TH b/c of the foro section, and then have ventured forth and used the other sections of this website.

Sactly

X4v13r · Comandante

Dogo wrote:

GENIE wrote:

wait what makes you think that becasue they dont always reply they arent fixing it or havent done so already?? Do you want a reply back from admin saying this is done or that is done??

I mean the search feature has been fixed

Because they haven't replied I mean I don't want/need to know their every move.. and good! that the search feature has been fixed....but wouldn't members that post about a concern expect something like: "sorry guys we're having trouble with the search feature, give us a couple of days" Is that a lot nicer and more service oriented than, say... nothing
In a "service" business, do you not expect a little bit of service?

Am I really that far off on this one? hmmm..

no u r not, and they should reply.

~X

Dogo · Comandante

GENIE wrote:

wait what makes you think that becasue they dont always reply they arent fixing it or havent done so already?? Do you want a reply back from admin saying this is done or that is done??

I mean the search feature has been fixed

Because they haven't replied

I mean I don't want/need to know their every move.. and good! that the search feature has been fixed....but wouldn't members that post about a concern expect something like: "sorry guys we're having trouble with the search feature, give us a couple of days" Is that a lot nicer and more service oriented than, say... nothing
In a "service" business, do you not expect a little bit of service?

Am I really that far off on this one? hmmm..

Marky Mark · Foro Master

GENIE wrote:

wait what makes you think that becasue they dont always reply they arent fixing it or havent done so already?? Do you want a reply back from admin saying this is done or that is done??

I mean the search feature has been fixed

Genie is such an Admin lover.

Chale Tanga · TOP Guru

Dogo wrote:

have you seen the "messages to the admin" section?

They have too much to worry about besides foro? if you run a website that's hardly an excuse, I think |
In it's prime, I'm sure foro had more to do with their amount of traffic than their "regular" traffic. So, you're saying that's something worth overlooking? (check their traffic since foro slowed down)
As far as them replying even faster via email.. no comment (and is it in fact the ADMIN who gets those emails? how do/would I (or people less familiar with this foro) know it's the actual foro admin the one reviewing those emails?)

And if one has to email them to get a response (urgent or not).. what's the point of having a "messages to the admin" section then?

Good point Dogman.

Maybe they take it for granted that foro has had a large part with the amount of traffic that it has generated. A lot of people have heard about/been introduced to TH b/c of the foro section, and then have ventured forth and used the other sections of this website.

GENIE · Foro Master

wait what makes you think that becasue they dont always reply they arent fixing it or havent done so already?? Do you want a reply back from admin saying this is done or that is done??

I mean the search feature has been fixed

Dogo · Comandante

Foro "customer service"

X4v13r · Comandante

RE: Foro "customer service"

Dogo · Comandante

GENIE wrote:

Dogo wrote:

.. are you happy with it? It's not like we pay for this service, but still..... we cause valuable "traffic", no?
I ask because, if you haven't noticed, there are threads on "messages to the admin" about member's concerns and questions, that have been there for ages, y nada... some for months and without even ONE reply!
I, for one, posted one about a week ago, about the search feature not working.. y nada otra ves... no explanation, nothing
Is it like this in other forums too? wouldn't they AT LEAST reply?

discuss....... serious replies only

i THINK THAT THEY AHVE WAY TOO MANY OTHER TINGS TO WORRY ABOUT OR DO THEN TO THINK OF FORO! BESIDES IF ITS UGENT U CAN EMAIL THEM AND THAT THEY REPLY TO EVEN FASTER! AND NO I WOULDNT PAY FOR A SERVICE AND I THINK THERE CUSTOMER SERVICE IS GREAT!

have you seen the "messages to the admin" section?

They have too much to worry about besides foro? if you run a website that's hardly an excuse, I think |
In it's prime, I'm sure foro had more to do with their amount of traffic than their "regular" traffic. So, you're saying that's something worth overlooking? (check their traffic since foro slowed down)
As far as them replying even faster via email.. no comment (and is it in fact the ADMIN who gets those emails? how do/would I (or people less familiar with this foro) know it's the actual foro admin the one reviewing those emails?)

And if one has to email them to get a response (urgent or not).. what's the point of having a "messages to the admin" section then?

latinsoulchild · TOP Guru

Hey I'm looking to change jobs....maybe doing customer service for TH would be nice....

...if the price is right (cue in "Price is Right" music)..lol

Chale Tanga · TOP Guru

GENIE wrote:

i THINK THAT THEY AHVE WAY TOO MANY OTHER TINGS TO WORRY ABOUT OR DO THEN TO THINK OF FORO! BESIDES IF ITS UGENT U CAN EMAIL THEM AND THAT THEY REPLY TO EVEN FASTER! AND NO I WOULDNT PAY FOR A SERVICE AND I THINK THERE CUSTOMER SERVICE IS GREAT!

oh

guess I'll be taking my business elsewhere then

oh wait, I have no where else to go

GENIE · Foro Master

Dogo wrote:

.. are you happy with it? It's not like we pay for this service, but still..... we cause valuable "traffic", no?
I ask because, if you haven't noticed, there are threads on "messages to the admin" about member's concerns and questions, that have been there for ages, y nada... some for months and without even ONE reply!
I, for one, posted one about a week ago, about the search feature not working.. y nada otra ves... no explanation, nothing
Is it like this in other forums too? wouldn't they AT LEAST reply?

discuss....... serious replies only

i THINK THAT THEY AHVE WAY TOO MANY OTHER TINGS TO WORRY ABOUT OR DO THEN TO THINK OF FORO! BESIDES IF ITS UGENT U CAN EMAIL THEM AND THAT THEY REPLY TO EVEN FASTER! AND NO I WOULDNT PAY FOR A SERVICE AND I THINK THERE CUSTOMER SERVICE IS GREAT!

Chale Tanga · TOP Guru

X4v13r wrote:

yup, or just move to LatinUrban

~X

Same here, I wouldnt stick around if TH started charging a fee, no matter how small. I'd get so super angry during those 'down times' and demand for my money back. If I pay for entertainment, then damn it, I want me some entertainment!

X4v13r · Comandante

TV Buff wrote:

X4v13r wrote:

Chale Tanga wrote:

Ive never really been part of any other forum, except for LatinUrban, but that doesnt really count. Anywhore, I personally have never really had a problem with admin here, if I have a problem with a post/thread/whatever, I just leave it, I dont even bother.

Here's a question though.... Would any of us pay to be a member of this forum? If TH started charging a membership fee, would all of us still stick around?

nope.

~X

Ditto. There are too many freebies on the net, so I'd just look for something else.

yup, or just move to LatinUrban

~X

TV Buff · TOP Guru

X4v13r wrote:

Chale Tanga wrote:

Ive never really been part of any other forum, except for LatinUrban, but that doesnt really count. Anywhore, I personally have never really had a problem with admin here, if I have a problem with a post/thread/whatever, I just leave it, I dont even bother.

Here's a question though.... Would any of us pay to be a member of this forum? If TH started charging a membership fee, would all of us still stick around?

nope.

~X

Ditto. There are too many freebies on the net, so I'd just look for something else.

LaDyBuG · Comandante

Chale Tanga wrote:

LaDyBuG wrote:

Depends on the fee and the benefits.....

Nothing different than what is currently offered. Same features/benefits/etc.

If the fee was really low....let's say $10 a year.....AND only if we were the only people eligible to compete in the concursos for giveaways........then maybe......but nothing ridiculous like 100 a month or something......

X4v13r · Comandante

Chale Tanga wrote:

Ive never really been part of any other forum, except for LatinUrban, but that doesnt really count. Anywhore, I personally have never really had a problem with admin here, if I have a problem with a post/thread/whatever, I just leave it, I dont even bother.

Here's a question though.... Would any of us pay to be a member of this forum? If TH started charging a membership fee, would all of us still stick around?

nope.

~X

Chale Tanga · TOP Guru

LaDyBuG wrote:

Depends on the fee and the benefits.....

Nothing different than what is currently offered. Same features/benefits/etc.

LaDyBuG · Comandante

Chale Tanga wrote:

Here's a question though.... Would any of us pay to be a member of this forum? If TH started charging a membership fee, would all of us still stick around?

Depends on the fee and the benefits.....

Chale Tanga · TOP Guru

Ive never really been part of any other forum, except for LatinUrban, but that doesnt really count. Anywhore, I personally have never really had a problem with admin here, if I have a problem with a post/thread/whatever, I just leave it, I dont even bother.

Here's a question though.... Would any of us pay to be a member of this forum? If TH started charging a membership fee, would all of us still stick around?

LaDyBuG · Comandante

I advise you guys to send in your questions and concerns to info@torontohispano.com
They always reply!

Marky Mark · Foro Master

It's been too quiet too long.

I think Admin killed Dogo.

Marky Mark · Foro Master

TV Buff wrote:

Marky Mark wrote:
Even after I kind of defended you with the Agatha Christie age thingy.

Ok, i didn't I just thought the math was wrong.

You didn't defend me! You made her even younger!!!

Dogo · Comandante

TV Buff wrote:

Uh-oh... looks like Dawgo's getting banned again pretty soon... Admin's in the house...

@ Dawgo: It was good while it lasted...

Because what I said was a lie?! pfffft!
A little criticism doesn't hurt anybody

Hi Admin!! I U doin?!

TV Buff · TOP Guru

Marky Mark wrote:
Even after I kind of defended you with the Agatha Christie age thingy.

Ok, i didn't I just thought the math was wrong.

You didn't defend me! You made her even younger!!!

Marky Mark · Foro Master

TV Buff wrote:

Marky Mark wrote:

Hey Dogo, Admin is online now.

It was nice knowing you.

Hey, you stole my post!!!

-- Edited by Marky Mark at 08:25, 2007-02-28
It's alright. Nobody reads yours anyway.

Oh, and mine's better. Chusma, chusma,

Even after I kind of defended you with the Agatha Christie age thingy.

Ok, i didn't I just thought the math was wrong.

TV Buff · TOP Guru

Marky Mark wrote:

Hey Dogo, Admin is online now.

It was nice knowing you.

Hey, you stole my post!!!

-- Edited by Marky Mark at 08:25, 2007-02-28

It's alright. Nobody reads yours anyway.

Oh, and mine's better. Chusma, chusma,

JOKER_ESCO · Foro Master

U got a point there, even though we are not paying but all those add they place here all this banners are cause of us, we tell friends 2 come n check it out so we are making more business for them that way... about the customer service I have never ask a question 2 admin but I guess if he has el foro he should look after it....

Marky Mark · Foro Master

RE: Foro "customer service"

TV Buff · TOP Guru

RE: Foro "customer service"

Marky Mark · Foro Master

Dogo wrote:

Well, I don't go to many, but I go to this particular all-male forum and it's fabulous, and just enough features to keep it user friendly. You get all your questions answered within hours, the admin really keeps an eye on every thread.. I get "thank you" emails, christmas emails, happy new year emails, pics of naked men, special members offers, etc
They really pay attention to the "gay customer"... then again, it's really the only other forum I can compare it too

I'm glad you're enjoying your forum we can all learn from that 'community' spirit.

TV Buff · TOP Guru

X4v13r wrote:

I guess Dogo is looking to get banned again

Anyways, I been to alot of foros and sorry to say but this foro is the worst one of them all when it comes to features and admin replies.

~X

Yeah, the Dawgo doesn't learn...

We should get MiMi to post all these concerns. I'm sure Admin will listen to him. Her. It.

Guadalupana · Foro Master

Foro "customer service"

X4v13r · Comandante

RE: Foro "customer service"

Dogo · Comandante

X4v13r wrote:

I guess Dogo is looking to get banned again

Anyways, I been to alot of foros and sorry to say but this foro is the worst one of them all when it comes to features and admin replies.

~X

Well, I don't go to many, but I go to this particular one and it's flawless, and just enough features to keep it user friendly. You get all your questions answered within hours, the admin really keeps an eye on every thread.. I get "thank you" emails, christmas emails, happy new year emails, special members offers, etc
They really pay attention to the "customer"... then again, it's really the only other forum I can compare it too

Dogo · Comandante

Julie wrote:

I know exactly what you mean and I think the same way..............for the same reason I said "I don't know"

Maybe cambiar panales y lo demas no deja hacer todo lo que se necesita.

K

........ I mean, WA?

X4v13r · Comandante

I guess Dogo is looking to get banned again

Anyways, I been to alot of foros and sorry to say but this foro is the worst one of them all when it comes to features and admin replies.

~X

God · Foro Master

Dogo wrote:

.. are you happy with it? It's not like we pay for this service, but still..... we cause valuable "traffic", no?
I ask because, if you haven't noticed, there are threads on "messages to the admin" about member's concerns and questions, that have been there for ages, y nada... some for months and without even ONE reply!
I, for one, posted one about a week ago, about the search feature not working.. y nada otra ves... no explanation, nothing
Is it like this in other forums too? wouldn't they AT LEAST reply?

discuss....... serious replies only

If we want to complain we better leave it on expert hands....where's MJ when we need her.

Julie · Comandante

Foro "customer service"

Dogo · Comandante

RE: Foro "customer service"

Julie · Comandante

Foro "customer service"

McOSIRIS · Comandante

RE: Foro "customer service"

Dogo · Comandante

Foro "customer service"