** IBM MAY CURRENTLY NOT BE ACTIVELY RECRUITING FOR THIS POSITION BUT IF YOU APPLY NOW WE WILL KEEP YOUR DETAILS ON FILE FOR WHEN THIS ROLE BECOMES AVAILABLE AS THIS IS THE FIRST PLACE WE LOOK FOR NEW CANDIDATES.

As a Part-Time Spanish Technical Support Representative you will have the opportunity to work with leading edge products from IBM. You will help IBM customers with their personal computer products in Spanish and English by providing post-sales technical support over the telephone. This will require familiarity with PC diagnostics tools, problem determination skills, fluent Spanish and English written and oral communication skills and a desire to help others. Working in this Call Center team, you will be a member of a dynamic and expanding organization with opportunities to further your skills in the technical field, including on-going training on various products and technologies.

Working hours for this exciting part-time opportunity are between Monday and Friday from 8am to 9pm and consist of 30 hours minimum per week.

Successful candidates will receive 2 weeks of IBM classroom and on-the-job training.

This opportunity is part of the BTO/CRM Centers. These centers provide world-class customer service and technical support to our IBM customers worldwide. IBM Canada is a proud company that has a rich Canadian heritage and roots that started in 1917. As a multinational leader in the IT industry, IBM Canada’s contributions to Canada are second to none in the industry. IBM Canada believes that people are our greatest asset and skills development is essential to keep people motivated and competitive.

*This is a contract position located in Toronto.

*Ability to read, write and speak in Spanish and English (fluent Spanish is required)

University Degree, or 2 or 3 year College Diploma is required

Strong knowledge of Microsoft Client Operating System, i.e. DOS, Windows 9x, NT, 2000 & XP

PC Hardware skills, including drive installation, adapter card/PC Card(mobile) installation and configuration

Proficiency in navigating and configuring PC hardware in the listed operating systems

Excellent communication skills in both written and verbal form

Customer service skills and telephone support experience

Ability to reason and deduct; problem solving skills and multitasking

Minimum typing ability of 30 words per minute

Flexible work style - ability to work shifts and weekends

Professional work attitude, eager and able to learn new concepts